Total unowned issues(2.5.3)

KPI
Where to find it:Operations AnalyticsAssignment volatility
Pro Standard
Open in dashboard

How many OPEN tickets currently have no assignee, counting both those that never had one and those whose assignee was later removed. Closed and discarded work is excluded, so this is a live queue rather than a running total. Some unowned tickets are normal (fresh intake awaiting triage); a growing pool that doesn't drain is a sign triage capacity is the bottleneck.