Solo-close rate(5.2.2)

KPI
Where to find it:ComplianceMissing approval
Ent Standard
Open in dashboard

Share of tickets that were resolved end-to-end by a single contributor with no other actors involved. Tells you how much of your work is genuinely two-person-reviewed versus relying on the original author's judgement. Counted over closures into delivered statuses only, under your organization's terminal-status settings (a MetaFrazo default applies until configured); discards are backlog hygiene and are not counted, and closures whose creator cannot be attributed are excluded rather than counted as peer-reviewed.