Zero-comment close rate(5.2.1)

Share of completed tickets that closed with no comments at all. Some zero-comment closes are legitimate (truly trivial tickets); a high rate usually means the team is skipping the documentation step under pressure. Counted over closures into delivered statuses only, under your organization's terminal-status settings (a MetaFrazo default applies until configured); zero-comment discards are backlog hygiene and are not counted.