Cycle multiplier(2.3.4)

How much longer a reopened ticket takes to reach final delivery, compared to a ticket delivered on the first try. Both cohorts cover issues whose last terminal status counts as delivered under your organization's terminal-status settings (a MetaFrazo default applies until configured); issues whose last closure is a discard are excluded and counted separately. A multiplier of 2x or 3x is common; values above 4x signal that reopens are essentially restarts.