Total breach events(3.5.3)

The total number of delivered tickets that exceeded their SLA target in the window, counted under your organization's terminal-status settings (a MetaFrazo default applies until configured). Tickets that were abandoned are not breach events: stopping work on a ticket is a scope decision, not a missed delivery. The historical count for retrospective conversations rather than today's count of open breaches. Each ticket is counted against a target resolved from your configured SLA policy by issue type where set, and a MetaFrazo default otherwise; never against an assumed priority.