Worst breach multiplier(3.5.4)

The largest ratio of delivery time to SLA budget among delivered tickets in the window. Tickets that were abandoned are excluded from the ratio: a stale ticket someone cleaned up is not a late delivery. For example, a 4.7x multiplier means one ticket took nearly five times its allowed window -- worth a forensic timeline review. The budget is the target resolved from your configured SLA policy by issue type where set, and a MetaFrazo default otherwise.