Overall compliance(2.7.1)

Overall percentage of delivered tickets that met their SLA target in the window, counted under your organization's terminal-status settings (a MetaFrazo default applies until configured). Tickets that ended in a status classified as abandoned are not counted either way: abandoning a ticket is a scope decision, not an SLA outcome. The headline number for "how well is the team hitting commitments"; the visuals below explain where any miss is coming from.