P90 cycle time(2.7.3)

KPI
Where to find it:Operations AnalyticsSLA patterns
Pro Advanced
Open in dashboard

90 percent of delivered tickets went from creation to delivery faster than this number, counted under your organization's terminal-status settings (a MetaFrazo default applies until configured). The P90 is what you use for setting honest expectations with stakeholders -- "most issues close within X days" -- without being misled by the easy ones. Discarded and canceled work is excluded from this percentile and reported as its own count.