Reopen Rate Over Time

Every ticket that gets reopened after being marked as done represents work that wasn't actually finished. This visual tracks the weekly rhythm of completions against reopens — and shows you the rolling reopen rate so you can see at a glance whether the trend is improving or getting worse.

A single reopen here and there is normal. A consistently high rate — or one that is climbing week over week — is a signal that something in your process isn't working: requirements, handovers, testing gates, or acceptance criteria.

What you can conclude

• A rising reopen rate over multiple weeks indicates a systemic problem — not just individual mistakes. This is the time to look at process, not people.
• Spikes in specific weeks often correlate with sprint pressure or deadline crunch — tickets closed prematurely to hit a target.
• A declining rate over time is strong evidence that process improvements are working.

How this chart works

Line chart showing the weekly reopen rate (%) over time. Each point represents one week — point size reflects the number of completions that week, so larger points are statistically more reliable than smaller ones. Points above the 20% review threshold are shown in coral; points below are shown in teal.

A dashed reference line marks the 20% threshold referenced in the What you can conclude section.

Use the date and project filters to focus on a specific period or team.