Reopen Rate Over Time(2.3.5)

Every reopen records a ticket that came back after it was marked done. This visual tracks the weekly rhythm of completions against reopens — and shows you the weekly reopen rate so you can see at a glance whether the trend is improving or getting worse.

A single reopen here and there is normal. A consistently high rate, or one that is climbing week over week, raises questions about requirements, handovers, testing gates, or acceptance criteria.

What you can conclude

• A rising reopen rate over multiple weeks means the reopens are not confined to one week; the question is what changed in how work is defined or accepted.
• Spikes in specific weeks often line up with sprint ends or deadlines, and a reviewer could ask whether the reopened tickets were closed before their work was finished.
• A declining rate over time means fewer completed tickets are being reopened; the chart does not show why.

How this chart works

Line chart showing the weekly reopen rate (%) over time. Each point represents one week — point size reflects the number of completions that week, so larger points are statistically more reliable than smaller ones. Points above the 20% review threshold are shown in coral; points below are shown in teal.

A dashed reference line marks the 20% threshold referenced in the What you can conclude section.

Use the date and project filters to focus on a specific period or team.

The week in progress is shown at its rate so far. Because the week is not yet complete, it covers only the completions and reopens recorded so far and can move in either direction as the week closes.