Help
8 articles on getting started, connecting Jira, choosing an AI provider, roles and permissions, and the compliance commitments MetaFrazo supports.
Browse the Visual reference
Every dashboard visual, in one place, with what it answers.
Getting started
How do I add a teammate?
Owners and admins can invite teammates by email. Pick their role, send the invite, and they accept by clicking the link within 7 days. You can revoke or remove access at any time.
Roles and permissions — who can change what
MetaFrazo has four roles — Owner, Admin, Auditor, User. Each role has a specific permission scope. The person who installs the Jira connector becomes the first Owner; they can delegate from there.
What is MetaFrazo?
MetaFrazo turns your Jira event history into governance, risk, and operations analytics — answering questions about patterns over time, not just current state.
Which AI provider should I pick? (MetaFrazo AI vs OpenAI vs Anthropic)
MetaFrazo's AI features can run on our European in-house model (default, fully private) or on OpenAI / Anthropic using your own API key. Pick by data-egress posture and quality needs.
Integrations
How do I connect my Jira workspace?
Install the MetaFrazo app from the Atlassian Marketplace, click the setup link you receive by email, and finish creating your MetaFrazo organization. No credentials are shared with us.
Why don't I see any events yet?
After installing the Jira connector, events usually start flowing within a minute. If they don't, check Jira's app permissions, the MetaFrazo Integrations tile, and whether your Jira workspace is genuinely producing the events you expect.
Compliance and evidence
GDPR, NIS2, DORA — what does MetaFrazo give me?
MetaFrazo produces audit-grade evidence for the questions GDPR, NIS2, and DORA auditors ask: who changed what and when, how risk is trending, and which work was administered, by whom, over time.
How is my organization's data isolated from other tenants?
Your organization's Jira data is scoped to your organization at the database level. Other MetaFrazo customers cannot see it, regardless of what the application code does. This is the single highest-priority security control in MetaFrazo.