Which AI provider should I pick?

MetaFrazo's AI features — Deep Analysis on individual visuals, the support assistant — can run on three different backends. The choice is yours, per organization, and you can change it at any time. The right pick depends on how strictly your organization controls data egress and how much you want the latest frontier-model quality.

The three options at a glance

• MetaFrazo AI (the default). Inference runs on our own in-house model on European infrastructure. Your queries and the data they reference never leave our backend. No external cloud vendor sees them.
• OpenAI. You bring your own OpenAI API key. Queries and the data they reference are sent to OpenAI for analysis. OpenAI's data-handling terms apply.
• Anthropic. You bring your own Anthropic API key. Same trade-off as OpenAI — queries and the relevant data go to Anthropic, with Anthropic's data-handling terms.

You can also leave every provider deactivated — in that mode, MetaFrazo's AI features are simply unavailable for your organization, and the dashboard surfaces a clear "AI is disabled for this organization" message instead of running any inference. Some compliance contexts require this.

When MetaFrazo AI is the right pick

MetaFrazo AI is the default for a reason. It is the right pick when:

• Your organization's compliance posture either forbids external AI processing or requires explicit vendor approval for each one. Picking MetaFrazo AI means there is no third-party AI vendor to add to your vendor-risk register, beyond MetaFrazo itself.
• You operate under GDPR, NIS2, or DORA and need a defensible "where does our data go" answer for your auditors. With MetaFrazo AI, the answer is: your data stays inside MetaFrazo's European backend.
• You don't need the absolute latest frontier-model quality. Our in-house model is purpose-tuned for Jira-event analysis and produces solid, useful summaries — but if you want the bleeding edge of language model capability, the commercial vendors are still ahead.

When OpenAI or Anthropic might be the right pick

Switching to OpenAI or Anthropic is right when:

• Your team is already comfortable sending operational data to that vendor and you have an existing data-processing agreement in place.
• You want maximum analysis quality on each Deep Analysis run and are willing to accept the additional data flow.
• You're already paying for OpenAI / Anthropic capacity and want to use it across your tooling consistently.

Either way, you supply the API key yourself. MetaFrazo never holds a commercial-AI API key on your behalf; the key is stored encrypted in our European backend and is used only to authenticate your organization's calls to the vendor.

What "switching providers" actually means

Provider selection happens at the organization level, in the dashboard's Integrations view. Only an owner or admin can change the active provider. The change is immediate — the next Deep Analysis run uses the new provider.

When you switch into an external provider for the first time, MetaFrazo shows an explicit acknowledgement screen explaining what changes (which data now leaves your private backend, where it goes, and which vendor's terms apply). You have to accept the acknowledgement before the change takes effect. We do this because the change has real compliance consequences and we don't want it to happen by accident.

If you change your mind, switching back to MetaFrazo AI takes effect on the next request.

What about a brief outage?

Operational AI services occasionally have brief outages — the commercial vendors and our in-house model alike. If MetaFrazo AI is unavailable for a short window and your dashboards need to render Deep Analysis, MetaFrazo can optionally fail over to a backup vendor for the duration of the outage. This fallover is off by default. Enabling it requires an explicit consent step in your Integrations settings, because it changes the "your data stays in our backend" guarantee during the failover window.

Most customers leave the fallover off and accept brief AI unavailability rather than have data leave their preferred boundary. Both choices are defensible; we make the trade-off visible rather than make it for you.

Disabling AI entirely

If your organization's policy is "no AI inference at all", deactivate every provider. The dashboard's AI features will simply show a "disabled for this organization" message, and no inference happens — local or external. You retain access to every non-AI visual without compromise.

Where to go from here

• How is my organization's data isolated from other tenants? — the broader story on data scoping.
• Roles and permissions — confirm who in your organization can change AI settings.
• GDPR, NIS2, DORA — what does MetaFrazo give me? — how AI-provider choice feeds your compliance posture.