Time-to-First-Move Distribution
VisualHow long tickets sit between creation and their first status move. A long distribution tail indicates triage is the bottleneck; once tickets reach the team, they move, but they wait too long to get there.
How long tickets sit between creation and their first status move. A long distribution tail indicates triage is the bottleneck; once tickets reach the team, they move, but they wait too long to get there.