Recurring Signature Detector

Some issues keep coming back. This detector identifies the specific tickets that have been resolved and reopened at least twice — the chronic repeat offenders that are consuming disproportionate team capacity and may represent underlying systemic failures.

For NIS2 root-cause evidence requirements, a ticket that has been reopened multiple times is direct evidence that a problem has not been permanently resolved.

What you can conclude

• Tickets with three or more recurrences require a formal root-cause analysis — resolution attempts so far have not addressed the underlying issue.
• A cluster of recurring issues in the same project area or component suggests a shared infrastructure or process failure.
• Issues with high recurrence counts that are currently unowned are the highest-priority cases for immediate escalation.

How this chart works

Ranked table showing issues reopened two or more times, with recurrence count, current status, and time since last resolution. Use the project and date filters to narrow the scope.