Reopen Destination Status Distribution

When a ticket is reopened, where does it go? The destination status tells you something important about how your team handles rework. A ticket sent back to "To Do" means a full reset — the work is treated as unstarted. A ticket sent to "In Progress" means someone is picking it up immediately and continuing. Both are valid, but they have different implications for planning and capacity.

This visual gives you a clear breakdown of reopen destinations so you can understand whether rework is being treated as a full restart or a quick fix — and whether that approach is consistent across your teams.

What you can conclude

• 100% of reopens landing in "To Do" indicates full rework cycles — the team is treating every reopen as a complete restart, which has significant capacity implications.
• A mix of destinations may suggest inconsistent rework handling — some teams restart fully, others pick up mid-stream.
• Use this alongside the Cycle Time Impact visual to understand both the frequency and the depth of rework in your team's workflow.
• The sample size matters — a 90/10 split based on 9 events is not statistically reliable. Use this visual for directional insight only until the reopen volume grows.

How this chart works

Horizontal bar chart showing where tickets land when reopened. To Do (coral) indicates a full restart — the ticket is treated as unstarted. In Progress (teal) indicates the work is picked up immediately and continued. Each bar is labeled with the absolute count and percentage of total reopens.

When the total number of reopen events is fewer than 20, a warning banner is shown — distributions based on small samples should be interpreted with caution.

Use the project and date filters to compare reopen behavior across teams or time periods.