Top 10 Workflow Paths

While the Transition Matrix shows individual step-to-step movements, this visual shows the most common complete paths — the full sequence of states a ticket travels from creation to close. It answers the question: what does a typical ticket journey actually look like in practice?

If your intended workflow is To Do → In Progress → Review → Done, but the most common path skips Review, that is a process compliance signal worth addressing.

What you can conclude

• If the top path matches your defined workflow exactly, your process is well-followed and understood by the team.
• Short or incomplete paths (e.g. To Do → Done) in high volume suggest tickets are being closed without proper progression.
• Long or looping paths indicate rework — tickets traveling through many states before finally closing.

How this chart works

Ranked bar chart showing the most frequently occurring complete transition sequences, from the first recorded status to the final one. Each bar represents one distinct path and its count of occurrences.

Use the date and project filters to compare path patterns across teams or time periods.