Unowned in progress
KPIThe narrower, more urgent slice: tickets that have moved into an active status but still have no owner. Unlike fresh intake, these are work-in-progress with no accountable individual -- worth fixing the same day.
The narrower, more urgent slice: tickets that have moved into an active status but still have no owner. Unlike fresh intake, these are work-in-progress with no accountable individual -- worth fixing the same day.