Batch close events(5.5.2)
KPIHow many batch-close events were detected (multiple tickets resolved in quick succession by the same actor). Sometimes legitimate (quarterly cleanup); often a sign that "let's empty the backlog" took priority over real resolution. Counts batches by people; batches by apps such as Automation for Jira, by service-desk customers and by accounts Jira returned no type for are shown beside it.