Direct open→done(5.2.3)

Count of tickets that went directly from an open status to Done with no intermediate steps. The count covers skips made by people; skips by apps such as Automation for Jira, by service-desk customers, by accounts Jira returned no type for, by erased accounts or with no recorded actor are shown beside it. Counted over skips landing on delivered statuses only, under your organization's terminal-status settings (a MetaFrazo default applies until configured): a skip into a discard status is backlog hygiene and is not counted, so what remains claims delivered work with no intermediate stages. Persistent rates point at a workflow that doesn't reflect actual practice. This total covers every week in the selected range, including the week in progress. Weeks are counted whole: a week that falls only partly inside the selected range is not included, so this total covers the same weeks as the Direct Open-to-Done Skip chart below it.