Direct open→done(5.2.3)

Count of tickets that went directly from an open status to Done with no intermediate steps. Counted over skips landing on delivered statuses only, under your organization's terminal-status settings (a MetaFrazo default applies until configured): a skip into a discard status is backlog hygiene and is not counted, so what remains claims delivered work with no intermediate stages. Persistent rates point at a workflow that doesn't reflect actual practice.