Solo-close rate(5.2.2)

Share of closures where the person who closed the ticket also created it (a solo close). The rate counts closures made by people; closures by apps such as Automation for Jira, by service-desk customers and by accounts Jira returned no type for are shown beside it and never counted in it. It compares those two people only, so it does not show whether anyone else took part in between, or whether a review was recorded outside Jira. Counted over closures into delivered statuses only, under your organization's terminal-status settings (a MetaFrazo default applies until configured); discards are backlog hygiene and are not counted, and closures whose creator cannot be attributed are excluded rather than counted as peer-reviewed. This rate covers every week in the selected range, including the week in progress. Weeks are counted whole: a week that falls only partly inside the selected range is not included, so this rate covers the same weeks as the Single-Actor Resolution Rate chart below it.