Solo-close rate
KPIShare of tickets that were resolved end-to-end by a single contributor with no other actors involved. Tells you how much of your work is genuinely two-person-reviewed versus relying on the original author's judgement.
Share of tickets that were resolved end-to-end by a single contributor with no other actors involved. Tells you how much of your work is genuinely two-person-reviewed versus relying on the original author's judgement.