Total open(2.4.1)

The number of open tickets in a To Do-category status across your tracked projects, summed from the Backlog Age Distribution; tickets in an In Progress-category status are not counted, so this is the waiting backlog rather than all open work. A ticket counts by the latest status its events record, and deleted tickets, tickets in a project moved to the trash or deleted, and tickets whose events record no status that maps to a Jira status category are left out.