Cycle multiplier
KPIHow much longer a reopened ticket takes to finish, compared to a ticket that closes on the first try. A multiplier of 2x or 3x is common; values above 4x signal that reopens are essentially restarts.
How much longer a reopened ticket takes to finish, compared to a ticket that closes on the first try. A multiplier of 2x or 3x is common; values above 4x signal that reopens are essentially restarts.