In warning zone(3.5.2)
KPIHow many open tickets have used 80 to 100 percent of their SLA target: close to breaching, with some of the target still left. A ticket counts as open when the latest status MetaFrazo recorded for it is in a to-do or in-progress category; tickets whose deletion was recorded, and tickets in a project moved to the trash or deleted, are left out. Age runs from the creation time Jira records for each ticket. Tickets whose recorded events carry no creation time cannot be aged and are not counted here; the SLA Breach Clock shows them in its age-unknown segment, so while that segment is not empty read this number as a floor.