Worst breach multiplier
KPIThe largest ratio of "actual time taken" to "SLA budget" seen in the window. For example, a 4.7x multiplier means one ticket took nearly five times its allowed window -- worth a forensic timeline review.
The largest ratio of "actual time taken" to "SLA budget" seen in the window. For example, a 4.7x multiplier means one ticket took nearly five times its allowed window -- worth a forensic timeline review.