SLA Breach Rate Trend by Project(3.5.6)

A single week with a high breach rate can be an anomaly. A trend of increasing breach rates over multiple weeks is a systemic problem. This visual tracks weekly breach rates among delivered tickets per project so you can see whether SLA discipline is improving, stable, or deteriorating — and catch the deterioration early enough to intervene.

What you can conclude

• An accelerating breach rate (rising week over week) requires process intervention — the team is progressively falling further behind their commitments.
• A declining breach rate indicates that corrective actions are working — positive evidence of governance improvement.
• A stable breach rate, even if elevated, is at least predictable — the team has a consistent SLA gap that can be planned around while addressing the root cause.

How this chart works

Multi-line trend chart showing weekly breach rates per project. Only tickets whose closing status counts as delivered enter the rate, each measured against its resolved SLA policy target (or a MetaFrazo default until one is configured); a week whose closures were all abandoned shows no rate and carries its abandoned count alongside. Use the project and date filters to compare specific teams or periods.