Issues in breach(3.5.1)

KPI
Where to find it:Risk & AlertsSLA breach
Ent Standard
Open in dashboard

How many open tickets are past their SLA target right now. A ticket counts as open when the latest status MetaFrazo recorded for it is in a to-do or in-progress category; tickets whose deletion was recorded, and tickets in a project moved to the trash or deleted, are left out. Age runs from the creation time Jira records for each ticket, so a ticket created before MetaFrazo started recording is aged too. Read it with the SLA Breach Probability per Open Issue table to decide which tickets to escalate first. Tickets whose recorded events carry no creation time cannot be aged and are not counted here; the SLA Breach Clock shows them in its age-unknown segment, so while that segment is not empty read this number as a floor.