First Response Time

Visual
Where to find it:Operations AnalyticsSLA patterns
Pro Advanced
Open in dashboard

Distribution of minutes between issue creation and first response (first public comment or first status change out of Open / To Do). p50 / p90 / p99 markers overlay the histogram so you can see typical vs tail performance at a glance. Use the date, project, and priority filters to focus the view.

How this chart works

Grouped bar chart with one row per project × priority combination, sorted ascending by average response time (fastest first). Each row shows four bars — average minutes, p50 (median), p90, and p99 — so you can read typical-vs-tail performance from a single row. A small p50→p99 spread means consistent responses; a large spread means a slow tail.

Use the project and priority filters to focus. The view is pre-aggregated so the date filter does not apply.