SLA Compliance by Issue Type

Different issue types carry different expectations. A Bug should be fixed faster than an Epic. A Task has a different delivery rhythm than a Story. This visual compares actual resolution times against type-specific SLA targets — showing you which categories of work are consistently meeting expectations and which are falling short.

An 80% compliance rate for Bugs means 1 in 5 bugs is taking longer than it should. Across a quarter, that accumulates into a significant backlog of overdue fixes — and a visible quality problem for users.

What you can conclude

• Issue types with compliance below 80% have a structural delivery problem — the process for handling that type of work needs redesigning.
• A type with high compliance but a rising trend of breaches is heading toward a problem — worth catching early.
• All types consistently above 90% indicates strong SLA discipline across the board.

How this chart works

Stacked bar chart showing SLA-met versus SLA-breached counts per issue type, with compliance percentage annotated above each bar. SLA targets used: Bug = 5 days, Task = 7 days, Story = 10 days, Epic = 30 days. Use the project filter to focus on specific teams.