P90 cycle time
KPI90 percent of tickets resolve faster than this number. The P90 is what you use for setting honest expectations with stakeholders -- "most issues close within X days" -- without being misled by the easy ones.
90 percent of tickets resolve faster than this number. The P90 is what you use for setting honest expectations with stakeholders -- "most issues close within X days" -- without being misled by the easy ones.