Workflow Transition Matrix(2.1.6)

This visual maps every status transition that has occurred and shows how frequently each combination appears. You can immediately see which paths are dominant — the "happy path" your workflow was designed for — and which paths are rare, unexpected, or going in the wrong direction.

Backward transitions (e.g. Done → In Progress) show up clearly here as off-diagonal movements. A high volume on these cells is a direct indicator of rework and of steps the workflow defines being skipped.

What you can conclude

• A healthy matrix is dominated by forward diagonal movement — each status flowing naturally into the next.
• High values on backward transitions point to rework — tickets being reopened or sent back after completion.
• Unexpected "skip" transitions (e.g. To Do → Done directly) may indicate shortcuts that bypass required workflow steps.

How this chart works

Heatmap matrix where rows represent the "from" status and columns represent the "to" status. The color intensity of each cell reflects the volume of transitions between those two states — darker means more frequent. Statuses are identified by their Jira status id and labeled with their most recent name, so a status that was renamed or is shown in another language stays one row and one column, while two statuses that share a name across projects are merged into one row and one column by design; a transition record that carries no status id keeps its own status names.

The matrix covers the full recorded event history; the page filters do not narrow this visual.